Reapit can provide integration to your telephony solution and, in most instances, this will have been set up and configured before being deployed.
This guide will help you troubleshoot the most common scenarios. In most instances, when an issue occurs - your IT Support/provider will be needed, as they are responsible for your telephony solution, rather than the Reapit Service Desk.
Are other users in your organisation using telephony integration with Reapit?
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As integration is already in place, your issue could be because you are a new user and/or recently set up ; if - if so, this should be a quick solution
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