As integration is already in place, your issue could be because you are a new user and/or recently set up; if so, this should be a quick solution
1. Check if integration is enabled From the main menu:
| | 2. Check device As shown above, click Administration and select Phone Setup: - If nothing is shown (as shown right), the integration will not work
- If device details are shown, check this is correct
- If correct, follow the troubleshooting guidance below
- If incorrect, select the correct device from the list
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| We will now need you to do some straightforward, technical checks: 1. Download test application If you get an error (see step 2) or the fields are not populated as expected (see steps 3-4), contact your IT Support/provider to resolve
| 2. No devices installed message - If you see the message as shown on the right, Reapit are unable to resolve this, please contact your IT Support / provider
|  | 3. Inbound test Test: get someone to call your number or extension - Call Direction = inbound
- Caller ID = your extension
- Called ID = person calling
If the above is not as stated, contact your IT Support/provider
| | 4. Outbound test Test: dial out from your desktop - Call Direction = outbound
- Caller ID = your extension
- Called ID = number dialled
If the above is not as stated, contact your IT Support/provider
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| title | Still have an issue after completing the steps above? |
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| Please raise |
a query with the Reapit Service Desk, as your issue may relate to a configuration that |
needs to be reviewed If you haven't carried out all the checks above, please do so before contacting the Service Desk |
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