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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

This page explains how to credit back a deposit/bond invoice.


1. Check if deposit has been paid

From the tenancy

screen

:

Click Manage Deposits
  • In the Accounts panel, beside the Deposit field, click Manage


If Deposit Paid shows as None:

  • click Deposit Credited and select Raise Credit Note
  • Move to step 2

OR

If Deposit Paid shows a monetary value:

  • this can only be returned via Refund Deposit


Info

Deposit Credited can only be used on deposit invoices raised that have not yet been paid



2. Enter amount to be credited

  • Enter the Amount that is to be credited plus a Description for the credit

  • Click Accept



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