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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

This page explains how to raise a good will credit for a landlord


1. Access the Credit Notes screen on the landlord

For the landlord who the good will credit is to be raised for, open the Landlord Details screenaccess the landlord record:

  • Right-click Payments and select Credit Note


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2. Raise the good will credit

From the Credit Notes screen: 

  • Click Filters and select Raise Good Will Credit

  • If prompted, select the property that the goodwill relates to


  • When prompted, select Nominal Account and if the credit is to include VAT

  • Enter the amount to credit, tick the record and click Next


3. Finalise details of the good will credit

From the Credit Notes screen: 

  • Select a Type from drop down menu

  • Enter a Description
    This is used as the narrative on the landlord transaction screen and statement

  • Click Finish to raise the credit


4. Review the good will credit on the landlord ledger

From the Landlord Details screen:

  • Click Transactions 

    The good will credit will now be shown on the account



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