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| - You will need to ask your key contact to raise a Request for telephony integration to be setup
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| - Great, so integration already setup - you may be a new user / recently setup, if so this should be a quick solution
- If Telephony integration is enabled for your company, then you will see the following
- If enabled you will the 'Telephone' icon
- Right Click on this
- If this is empty, then the integration will not work; if populated all should work
- If empty, then select change device and select from what is presented
- If no device is presented - follow the later troubleshooting - but this is likely an issue your IT will need to resolve
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| - You need to contact your IT Support / Provider to resolve this
- Reapit Service Desk cannot resolve this issue
| | In Bound Test: - Someone calls your number/extension
- Call Direction = Inbound
- Called ID = person calling
- Call ID = Your extension
If the above is not as stated - contact your IT Support / Provider | | Outbound Test: - Dial out from your desktop
- Call Direction = Outbound
- Caller ID = Your extension
- Called ID = Number dialled
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- If the above steps, you are returned with no device or the fields are not populated as expected, then it will only be your IT Support / Provider that will be able to resolve the issue for you
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| title | Completed all Steps and still an issue ? |
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| - Please do raise with Reapit Service Desk as it may be a configuration that we need to review; this is the exception as the configuration is normally set at your company level
- If you have not done the checks above, the Service Desk will insist that you follow them - this is as they identify the issue 99% of the time
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