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This article contains details of common issues you may encounter when using Lifetime Legal with your Reapit software, including information on how to correct these issues.

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  You may also see this error when using addresses with an international format, in this scenario, it is important to ensure that these four fields are still filled out when attempting to send Lifetime Legal

:

• Conveyancing referrals
  
  

1. Error: Contact address is not set for applicant or vendor This error will appear appears if the contact record associated with the referral (applicant or vendor) does not have address adddress lines 1 to 3, plus the postcode, populated (as shown in 1a)
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title 1a. Address lines 1-3 & postcode

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title 1a. Adding address lines 1-3 & postcode
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A similar error may also be seen on the ID Check screen when attempting to manually amend the status

2. Error: Contact has no contact details setAt

• As a minimum, the contact associated with the vendor or applicant being referred should have an e-mail address or phone number configured, as shown in 2a
  
  

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  title 2a.

• Adding contact details

  This shows where the information should be added on a contact record although this can also be added

• on the associated applicant or property record

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Company's contact title is not set

Company contacts can not be used for sending referrals, these result in the pictured error appearing, this cannot be circumvented.

Referrals, where the vendor is a company, will need to be logged directly with Lifetime Legal, company referrals can not currently be processed via Reapit Agency Cloud.

Configuration issues

If you encounter either of the pictured errors, please contact Reapit Support through the usual channels.

These errors are both likely to be caused by missing or incorrect configuration of the Lifetime Legal integration in your Reapit Agency Cloud setup.

More than two vendors or applicants

Referrals attempted for property records or applicant records with more than two contacts linked will not be submitted, the system will offer to generate an e-mail to Lifetime Legal to process referrals such as these manually.