This article contains details of common Lifetime Legal Integration issues you may encounter and how they can best be resolved.
Contact address is not set for applicant or vendor This error will appear if the contact record associated with the referral (Applicant or Vendor) does not have address lines 1 to 3 and the postcode populated. The supporting image shows where these four fields sit within Reapit Agency Cloud. You may also see this error when using addresses with an international format, in this scenario it's important to ensure that these four fields are still filled out when attempting to send Lifetime Legal: Conveyancing referrals. Further, a similar error can be seen on the ID Check screen when attempting to manually amend the status. |
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Company's contact title is not set Company contacts can not be used for sending referrals, these result in the pictured error appearing, this cannot be circumvented. Referrals where the vendor is a company will need to be logged directly with Lifetime Legal, company referrals can not currently be processed via Reapit Agency Cloud. |
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Configuration issues | |||||||||||
More than two vendors or applicants Referrals attempted for property records or applicant records with more than two contacts linked will not be submitted, the system will offer to generate an e-mail to Lifetime Legal to process referrals such as these manually. | | ||||||||||
Other common issues / queries
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