This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

The Service Desk Portal can be accessed from within AgencyCloud:

From the main menu, click your name/office (top left)

Expand the Support section, then the Contact Support section

Click Reapit Service Desk Portal

The portal home page will launch in a new window

You may be asked to log in
The credentials used to login to the Service Desk Portal are separate to those used for Reapit AgencyCloud

If you are presented with this screen, click the Click Here link to be redirected to the correct home page

Quick links at the bottom of the home page give access to the Knowledge Base home page, the Release Notes index page and to Reapit IQ for online learning content

Clicking the Reapit logo (top left) at any time will display the home page

From the Service Desk Portal home page:

Click Log a ticket
Each section you need to complete is explained below

From the Service Desk Portal home page:

Use the My Open Tickets section
A list of your open tickets is automatically displayed

If the ticket you're looking for is not displayed or you wish to filter the list shown:

In the search field, enter a keyword or ticket reference (e.g. RSD-123456) and press enter

Default is to show Open Requests for Any Request Type
To change this, click Open Requests and select Any Status or Closed Requests 
and/or click Any Request Type and select the required type to filter by

Matching tickets are shown below the search field, as shown above, click to launch

Current status and ticket details are shown

Comments from you and updates from the Reapit Service Teams will be shown here in one screen

The current status of the ticket is shown top right

Other options available (top right) allow you to:

Share the ticket with a colleague
Click Add participant and search for the required user

Choose whether to be notified when the ticket is updated 
Click the text to toggle between Get notifications or Don't notify me 

The comments field at the top allows you to add further comments (and attachments) to the ticket

The Reapit Knowledge Base contains a vast library of product guides, use the search field to look for specific content

From the Service Desk Portal home page:

Enter your search text into the field labelled Search the Knowledge Base here... 
A list of relevant articles will be displayed

Or, click the Knowledge Base link to browse the Knowledge Base index
This opens in a new window

The Knowledge Base can also be searched from within Reapit AgencyCloud, as outlined here