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This article outlines how to use the Direct Debit functionality within AgencyCloud, including how to set-up new Direct Debit instructions, create Direct Debit Mandatesmandates, import existing Direct Debit instructions into the system and also how to view and manage all current Direct Debit instructions and payments

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1. Access Manage Direct Debits screen

From the Lettings/Rentals main menu:

  • Click Daily Accounts Processes and select Process Direct Debits

    The Manage Direct Debits screen is displayed

2. Create Direct Debits file

From the Manage Direct Debits screen: 

  • The Action column shows the status of the Direct Debit
    This can be changed, if required

  • Save file to allows you to choose where to save the Direct Debits file

  • Click Process to create the file

    Direct debit files are automatically saved

Info

On opening, the Display mode is set as To process

This means details of all Direct Debits payments pending creation, collection, resubmission or cancellation are shown

3. Report option

Previously processed Direct Debits can be viewed via the Report option

From the Manage Direct Debits screen:

  • Switch the Display mode to Report

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  • Right-clicking over the file gives further options, shown above

  • Double-click to open the file

  • Right-clicking over the grid headings gives such option as to export the file to an Excel spreadsheet

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