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This guide has been reviewed against our global client base and classed as relevant to all regions |
This page outlines how you can carry out user management without the need to log a request through Reapit Support
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- with access to the Setup Negotiators configuration option, you can amend user information, add new users, remove existing users and transfer data from one user to another
A key contact can request access to the Setup Negotiators screen by contacting Reapit Support, click here to request this
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Before making any changes to your AgencyCloud configuration, ensure you have read through the guidance provided and that changes are verified Correction of changes applied that impact the operation of AgencyCloud may incur a charge in order for the Reapit Service team to address |
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title | a. Accessing Configuration, Setup Negotiators option |
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Image Added | 2. Negotiator and User Setup screen The Negotiator and User Setup screen is displayed
All active and inactive users are listed on the left side, with the selected user details shown on the right
For information on how to use this screen, see main sections b-d below
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title | b. Adding a new user |
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From the Negotiator and User Setup screen (outlined in section a): |
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Image AddedClick the Add button This action clears the right side of the screen, ready to add the new user details
Enter the following details, an asterisk* denotes required information Code*: enter a 3 or 4 digit unique code, often based on user initials, e.g. TMS, TMS1 Name*: the user’s first and last name, e.g. Tim Smith Office*: select the office the user is associated with Contact*: enter the user’s email address, this is an essential task as it ensures the user’s login will function correctly (contact numbers can also be entered, but this is optional) Job Title: used for information purposes across the system, can be inserted in letters/emails Letter Name: useful if a more formal sign-off is to be used in letters/emails generated within the system, e.g. Timothy M Smith, RICS Login: N/A, leave blank Password*: enter a unique password for this user which must contain a minimum on 6 characters Image: upload the user’s photograph (which is then used on the main menu/Organiser)
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Once logged in, users can add their own image and use the Update My Details screen to manage their Letter Name, Job Title, Password and Contact details |
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| 2. Save new user & add to SUMS |
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| Image Added | 3. Enter webservice credentials In the Webservice Credentials screen, enter the E-mail address and Password you use to log into your Reapit software and click Accept
A message will be displayed to confirm adding the user has been successful If an error is displayed, contact Reapit Support
Before exiting the Negotiator and User Setup screen, click the Advanced tab - see next section
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Image Added | 4. Advanced section On the Advanced tab, extra features and functions can be added for the selected user: |
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Image AddedTemplate editor: these permissions refer to the use of the Letter Template Editor, an inbuilt tool for adding/editing letter templates used across the database
Screen scaling: affects the screen size for this user users may also change this themselves via their Update My Details screen
Organiser, Enable internet registrations functionality: when ticked, allows portal enquiries to be accessible by this user via the Internet Registrations panel on the Organiser
Click Save then click Exit
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title | c. Removing an existing user |
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From the Negotiator and User Setup screen (outlined in section a): |
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Image AddedLocate the user to be removed, select when found
Tick Negotiator is inactive (top right of the screen)
Click Save
| 2. Enter webservice credentials |
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title | d. Transferring data from one user to another |
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This option is useful for staff leavers and when staff members change roles. From the Negotiator and User Setup screen (outlined in section a): 1. Select the user to transfer data from |
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| Image Added | 2. Select the user receiving the records |
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| Image Added | 3. Select records Info |
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In all cases, archived records will not be transferred |
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Image Added | 3i. All records In the screen shown in step 3 above: Choosing All records transfers each record type with no further options given
Click Accept to start the transfer process
Confirmation messages are displayed at each stage allowing you to choose Yes/No to confirm the transfer
| 3ii. Individual records If the records to be transferred need to be shared across a number of existing users, individual record types should be selected In the screen shown in step 3 above: Select a record type and click Accept The records to be transferred will be displayed in a grid Image AddedUse the tick box to the left of the record to select which records are to be transferred to the selected user To aid selection, column headings can be clicked for usual grid sorting/filtering options and use the top left tick box to de-select all records
Click Exit to start the transfer process Repeat as needed for each record type to be transferred to this user, then repeat the whole process for each negotiator to transfer data to
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Excerpt |
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When given access to the Setup Negotiators screen, it is possible to amend user information, add new users, remove existing users and transfer data from one user to another |