Click Log a ticket Each section you need to complete is explained below
1. Summary
Enter a brief summary of the issue or query
2. Description
Use this field to enter as much information about the query or issue you are experiencing Where possible, include screenshots to illustrate an issue, see next step
3. Attachment
Optional - include attachments to help support your issue/query (e.g. screenshots)
Click Browse to find the saved files on your device
4. What is the impact?
Select the relevant impact level: Critical, High, Medium or Low (use of None should be avoided)
Use the on-screen text to help decide which level to choose
Note
Ensure the correct impact level is chosen to allow the Service Teams to run as efficiently as possible - selecting a higher level than necessary will not secure a faster resolution
5. Contact Phone No.
Enter the best telephone number to contact you on
6. Customer Type
Ensure the correct customer type is selected, e.g. Reapit user
7. Create ticket
When all required information has been added:
Click Create Details of the saved ticket are shown
Image RemovedImage Added
The ticket reference code is shown beside the title of the ticket Either can be used when searching for the ticket in future
The current status of the ticket is shown top right
The comments field at the top allows you to add further comments (and attachments) to the ticket
