The attached document outlines sets out the levels of service (SLAs) Support and Service that Reapit aim to deliver for their to our customers.
It also provides some useful links, as well as the different ways in which you can contact us.
Please note that the service levels stated are not contractual - service levels relate to Support tickets (Incidents) and Service tickets (Standard Service Requests and Template Requests).
| View file | ||
|---|---|---|
|
| Excerpt | ||
|---|---|---|
| ||
Document outlining the levels of Support and Service that Reapit aim to deliver to our customers. |