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This page outlines

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everything you need to know in order to get set up with Adobe Acrobat Sign as an integration within your AgencyCloud software

This guide covers:

Getting set-up

Set up an Account with Adobe Acrobat Sign and begin the AgencyCloud integration process

Your local Reapit Key Contact should first contact your Reapit Client Success Manager (CSM) to get this process started

Complete a request form

Part of the set-up process will involve completing a request form on the Reapit Service Desk portal
This form needs to be completed by your Reapit Key Contact  - click here to access the form

Required information

In order to progress with this request, the following information is required

• The number of required user licenses

• Which documents are required for use with Adobe Acrobat Sign 
  Integration entitlement is the conversion of up to 5 existing letters within your Reapit software

• Which approver types should be included for each document

• A design brief for each document
  This should show the placement of signatures, initials or other Adobe Acrobat Sign fields required

• Fields that are mandatory for completion when received by your approvers
  These are fields which the approver has to complete/sign in order to submit a document via Adobe Acrobat Sign

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Next steps

Once the request has been processed by Reapit, the following process will be followed

• An email is sent to Adobe

• Adobe will send a welcome email to the admin account
  Ensure the Admin account is noted as Reapit will not have reference to this

• This will prompt you to setup your account and your user to the Adobe Portal (Guide from Adobe)
  Note each user has to verify their login to Adobe Acrobat Sign which is not related to Reapit or AgencyCloud

• When completed, the username and password need to be sent to Reapit
  This allows the necessary Reapit setup to be completed, including configuration & API key

• Once you have the account details, update Reapit using the Service Desk ticket you already have open (as outlined in Complete a request form section above)

• The account will then be added by Reapit Support

• Reapit support will then raise a Template Change Request for Adobe - as standard there are five templates that can be converted

Additional licences

For additional licences:

• Click here to go to open an Approved Integration Request and complete the form as follows:

  • In Approved Integrations, select Adobe Acrobat Sign

  • In Adobe Request Type, select Additional Licences and complete as required

• Click the link to view the Adobe guide for adding a new user to a licence within the Adobe portal - Add user in Adobe Portal

• Adobe will be emailed automatically to request the licences and they will respond to you directly
  This activity is not progressed via Reapit - your Reapit request will be closed once emails are sent to Adobe

• Once you have your new user details from Adobe, please raise a Staff Member Request via this form and the Reapit Service Desk will set up the details for you

Key points

Standard licence models

• 1 licence per staff member

• Documents are sent from the individual user

• Fair Usage Policy (FUP) - 300 document per licence per annum

Most requested documents for Adobe Acrobat Sign integration, including normal signatories

Sales

Lettings/rentals

* An agent may sign on behalf of the landlord - under these circumstances, the approving landlord will be replaced with an internal approver 

Available approver types & actions

Types

• Applicants x 4

• Vendors x 2

• Buyers x 2

• Vendor solicitor

• Tenants x 4

• Landlords x 4

• Guarantors x 4

• Property Manager

• Tenancy Manager

• Selling Negotiator

• Applicant Negotiator

• Logged Negotiator

Actions

• Add signatures

• Add initials

• Select via check boxes

• Select via radio buttons

• Free-type text boxes (single line)

When added separate to signature*:

• Date when signed

• Full name of signee

* These details are included as standard with all signatures for all approvers - however, they are available as separate stand-alone fields for the first approver

Frequently Asked Questions

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