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1. Access option from main menu

From the main menu:

  • Click Estate

  • Select Daily Accounts Processes

  • Click Prepare Service Charge Invoices

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2. Prepare invoices

This screen will display all invoices that are due, broken down by estate, alongside the period they were created for and what budget year the charges fall into

  • Clicking + next to an entry shows the breakdown of what is being invoiced by unit

  • Warnings displays any issues, such as missing leaseholder details

3. Post invoices

  • Ensure the required invoices are checked

  • Click Post

    The system will process all the selected invoices and confirm when they have been posted

    See screen in next step

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4. Send invoices to leaseholders by post or email

Posted invoices will be shown with a green tick beside them and the invoice number added to the Invoice column

  • Click Print

Output Options are displayed:

  • Store to PDF - usually automatically ticked
    This stores a PDF of the invoice in the Unit Details screen (see 4a)

  • Print will be ticked for leaseholders who are set to receive their invoices by post* 

  • E-mail will be ticked for leaseholders who are set to receive their invoices by email*

  • Click Proceed

    • You will be prompted to preview, and manually send the first email

    • You'll then be given the option to repeat this process OR to let the system complete the process automatically

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* As set in the Unit Details screen (see 4a)


Expand
title4a. Unit details - invoice settings & letters screen

How a leaseholder has chosen to receive their invoices is set in the Unit Details screen - this screen also provides access to stored invoices

To set how to send invoices to the leaseholder:

- Send by: can be set to E-mail or Post

To access stored PDF versions of service charge invoices:

- Click Letters (top right of Unit Details)
The Letter Generator screen will be displayed showing the invoice in Existing letters and files (right)

- Right-click for other options, such as Attach to e-mail or Rename

- Double-click to view the invoice

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