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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK

This page explains how

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The process to follow to transfer a deposit to a third party such as a landlord or a deposit protection scheme (DPS)

1. Select third party

From the tenancy, Financial & Renewals screen:

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To continue to the next step, the deposit invoice needs to be raised and paid

2. Enter deposit details

From the tenancy:

In Transferred Out panel, the third party selected in Held by in step 1 previous step will be highlighted
If going to a DPS, click To DPS
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If going to the landlord, click To Landlord and insert the amount to transfer

If transferring to a DPS, by default the system will add the DPS selected against the landlord record, although the scheme can be added in the Manage Deposits screen ad hoc

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Once the deposit has been transferred, the scheme cannot be changed

The deposit will need to be manually paid to the correct scheme from the bank and the payment in BACs and Cheques Run marked as manual

A note should be added against the tenancy to detail this

3. Make payment to third party via BACs and Cheques Run

The payment of the deposit will now be sitting in the BACs and Cheques Run ready to be paid out

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