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There may be occasions on the landlord statement where you need to reflect a credit note against tenant rent - this can be for paid, unpaid or partially paid invoices

For example, the landlord has offered a rent reduction or free rent period - raising the rent, then crediting, will allow the rent credit to appear on the landlord statement, allowing the landlord to refer back at a later date .Another - another example is if a tenant has paid something directly that the landlord is liable for, and they are going to deduct this from their next rent - the credit could be raised, reducing their rent by that amount and this will be reflected on the landlord statement

2. Enter the amount to credit

To Credit: enter 4 the Enter the Description
This narrative

  • Tick Show tenant credit note on landlord statement

    • 1. Access credit note option on tenancy

    From the tenancy, Accounts Functions panel:

    • Click Invoicing and select Credit Note

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    • If you are crediting a paid invoice, see next step
      If you are crediting an unpaid/partially paid invoice, skip to step 3

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    2. Crediting a paid invoice

    From the Credit Notes screen:

    • Click Filters and untick Only show outstanding invoices

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      Invoices that are not outstanding are now shown

    • Tick the box beside the invoice to credit

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    • To Credit: if crediting the whole amount, leave as is
      OR over-type with the amount of rent to be credited

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    Tip

    The rent must be outstanding 

    33. Apply a credit for unpaid/partially paid invoices

    From the Credit Notes screen:

    • Tick the box beside the invoice to credit

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    • To Credit: if crediting the whole amount, leave as is
      OR over-type with the amount of rent to be credited

    4. Check management fees

    The corresponding management fees will also be credited . This (this may not be applicable in all scenarios scenarios) 

    • If you still wish to charge the full management fee on the original rent, un-tick the To Credit box

    5. Enter

    credit note details

    • Check Total to credit

    • Select the Type and enter the Description - this will display on the landlord statement

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    • Options are available to:

      • Print credit note

      • Store PDF credit note (stores the PDF in the tenancy Letters folder)

      • Email PDF credit note

    • Tick the required option(s)

    • Click Finish

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    Tip

    The credit will be displayed on the next landlord statement

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    There may be occasions on the landlord statement where you need to reflect a credit note against tenant rent - this can be for example, if the landlord has offered a rent reduction or free rent period or if a tenant has paid something directly that the landlord is liable forpaid, unpaid or partially paid invoices