Page Comparison

Consumer Portal home Home page

The client’s portal login automatically gives them access to the relevant information in relation to their roles in AgencyCloud - i.e. owner (vendor/landlord), applicant or tenant

In the example shown below, the user of the portal (Simon Davies) has a tenant role only

Click a link below to read more about each section:

Menu/navigation bar (bottom of screen)

Home is currently selected (at bottom of screenleft), from this screen the client can:

• Click Track Marketing to access their tenancy, applicant/buyer or owner pages
  For more details on functionality accessed here, click the links below:

  • Owner: LINK COMING SOON!

  • Applicant: LINK COMING SOON!

  • Tenant: Using the tenant view on the Consumer Portal

• Click Listing to search for and view details of properties they may be interested in
  For more details on this section, click here:
  Search for properties to rent or buy via Consumer Portal Listings function

• Click Contact to access names & contact details of their key contacts
  (as set within the Relationships panel in AgencyCloud)

Notifications (top right)

Notifications, such as details of newly logged works orders, can be accessed

• Click bell icon (top right)

• For example, clicking a notification about a new works order will display the list of works orders for the tenancy

Contact agent

A Key Contact is set in the Relationships panel on a tenancy, property or applicant record

• The name/photo for the client’s Key Contact is displayed

• Icons to the right offer shortcuts to call, text or email the Key Contact - useful when using the app on your mobile device
  The option to text/SMS is only available via a mobile device (that supports SMS), calling can be achieved via a desktop/laptop if supported by the device in use

Current tenancy/sales progress

Tenant view: displays Your New Tenancy

This information will only show during arranging tenancy stage or at the end of a tenancy when post-tenancy checks are being completed

• For an arranging tenancy, the
  pre-tenancy check progress can be viewed

• This information will not be shown when the tenancy is current

• Click the panel to view the tenancy progress checklist
  This displays each pre-tenancy check and its status

Applicant view: displays Sale Progress

• Click the panel to view the sales progress checklist
  This displays each sales progress check and its status

Track Properties

• When set to My Search, this section shows properties the client has viewed and staredstarred/liked
  (via the Listing option)

• When set to Tenants, this section displays a summary of the client’s tenancy

Upcoming Events

• Displays any upcoming appointment dates the portal user’s upcoming appointments for viewings & property inspections

Account options (including change password & contact details)

Account options offer the client the ability to change their contact details and/or their portal access password

To access account options:

• Click cog icon (top right) then click Settings

  

Change contact details

• The client can change their name, email address and mobile number
  This updates their contact record in AgencyCloud

• Click Save (at bottom of screen)

Change password (to access portal)

• Beside Change Password, click the button to display the password fields

• Enter new password and re-enter to confirm

• Click Save (bottom of screen)

• )

Notifications, such as details of newly logged works orders, can be accessed

• Click bell icon (top right)

• For example, clicking a notification about a new works order will display the list of works orders for the tenancy