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This guide has been reviewed against our global client base and classed as relevant to the UK only

This page explains the different marketing consent status options - what they mean and where they can be changed

Note

Using AgencyCloud the system does not guarantee GDPR compliance, you should always follow your own corporate process to ensure thisNote that consent

Info

Consent for marketing does not affect property matching - to prevent an applicant being matched to a property, you should mark the applicant as inactive, as outlined here:
Excluding an applicant from matching

1.

Changing

Setting marketing consent

Marketing Consent

is stored on the contact record

can be set/changed on any role record (i.e. contact, applicant, vendor, landlord, tenant) but is ultimately held against the contact and shared across any role the contact has

From top left of record, below contact name:

  • Click Marketing Consent and choose the required option

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After changing the consent setting

, a

:

  • Click Save (top right)

  • A journal entry

will be added

  • is added and shown in the Activity Feed, stating when it was changed and who by

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titleJournal entry on contact record
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2. Reporting on marketing consent

See Related articles links below for some Power Report examples

  • Create a new Power Report, choosing Contact Report as the report type


Select

  • and select Marketing consent

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  • Pick from the Marketing consent is criteria options

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  • Click Pick Contact Criteria to return to the previous screen where more options can be chosen (such as adding Office criteria or a Linked Record) along with the option to Run Report

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Info

For more information on building Power Reports, click here: Power Reports

Infotip

As well as setting Marketing Consent on the contact record, it is possible to apply individual levels of consent to mailings/events within the Categories the Categories & Mailings screen (also on the contact record)

This can be used when a contact has denied consent for general marketing but has expressed interest in specific publications - or the reverse, where a contact has consented for marketing but has requested to not receive items on specific subjects

Use the Categories & Mailings screen in the contact record to specify individual requirements - any mailings that a contact chooses to opt out of is recorded, along with the date it was changed

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Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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An explanation of the different marketing consent status options on AgencyCloud available - what they mean and where they can be changed