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Fiona Hardy

Fiona Hardy

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No configuration is required for this update - however, being able to ignore a duplicate contact is a configurable option dependent on configuration (which is granted given when enabled to merge duplicate contacts)

For more information on how to identify duplicate contacts, including how to ignore and merge contacts, plus related configuration options, click here: Identify & manage duplicate contacts

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A potential duplicate is identified when at least one phone number and/or email address is detected on more than one contact record - choosing to ignore a duplicate contact prevents the contact record from being offered as an option to be mergedflagged as a duplicate

From contact record:

  • Click Merge/Duplicates

    Merge button.png

An Ignore button has been added to the Contact Merges & Duplicates screen:

  • Use the tick boxes on the left to choose which duplicates to ignore
    (or use the box top left to select all)

  • Click Ignore

    Contact - ignore duplicates.png

  • Enter the reason for ignoring the duplicated contacts

    Contact - ignore duplicates - reason.pngImage RemovedContact - ignore duplicates - reason.pngImage Added

  • The ignored duplicates are now marked as ignored with the Ignore Reason also displayed

    Contact - ignored duplicates with reason.png

  • As a result of ignoring the duplicates, the contact record displays a greyed out duplicate alert and no numeric flag is shown on the Merges/Duplicates button (as shown earlier)

    Contact - duplicates now ignored.pngImage Added

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