One of the most powerful and unique features of Reapit Agency Cloud is the ability to configure the application to align to your exact business requirements. Historically, this activity was reserved for Reapit service staff only. In 2020, I reviewed this; the Estate Agency is moving quickly, as businesses you need to be able to adapt quickly to changes and update your business processes quickly. As owners of your own business, you will always have far greater insight and awareness of what you need to do and will have the context of any request - that is invaluable and I passionately wish to to empower you and provide autonomy to configure your Agency Cloud instance to your needs. Therefore, I have taken the decision to open up Agency Cloud general configuration options and to follow will be automation configuration. To support this, we have developed a number of articles to support and guide you when applying configurations that are commonly requested and ones that we feel that you will value from. Richard Day Chief Customer Officer July 2020 | 