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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE |
This page outlines all you need to know in order to get set up with Adobe Sign as an integration within your Reapit Agency Cloud software
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Adobe Sign is a cloud-based e-signature service that allows a user to send, sign, track, and manage signature processes using a browser or mobile device |
Getting set-up
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- Set up an Account with Adobe Sign and begin the Reapit integration process
Your Reapit Key Contact should first contact your Reapit Client Success Manager (CSM) to get this process started - Complete a request form
Part of the set-up process will involve completing a request form on the Reapit Service Desk portal
This form needs to be completed by your Reapit Key Contact- Click here to access the form
- Click here to access the form
Required information
In order to progress with this request, the following information is requiredExpand title Required information - The number of required user licenses
- Which documents are required for use with Adobe Sign
Integration entitlement is the conversion of up to 5 existing letters within your Reapit software - Which approver types should be included for each document
- A design brief for each document
This should show the placement of signatures, initials or other Adobe Sign fields required - Fields that are mandatory for completion when received by your approvers
These are fields which the approver has to complete/sign in order to submit a document via Adobe Sign
See the following Key points section for information on the document types, approver types and actions available for use with Adobe Sign and your Reapit software
- The number of required user licenses
Next steps
Once the request has been processed by Reapit, the following process will be followedExpand title Next steps - An email is sent to Adobe
- Adobe will send a welcome email to the admin account (Ensure the Admin account is noted as we will not have reference to this)
- This will prompt you to setup your account
When completed, a user name and password will be provided which needs to be provided to Reapit and your user to the Adobe Portal (Guide from Adobe) - Note each user has to verify their login to Adobe Esign which is not related to Reapit or Agency Cloud - When completed you will need to provide the API key to us and the email address of the users that you have setup up
- Adobe will send a welcome email to the admin account (Ensure the Admin account is noted as we will not have reference to this)
- Once you have the account details, update Reapit using the Service Desk ticket you already have open (as outlined in Complete a request form section above)
- The account will then be added by Reapit Support
- Reapit support will then raise a Template Change Request for Adobe - as standard there are five templates that can be converted
Expand title Additional Licences For additional licences:
- Click here to go to open an Approved Integration Request and complete the form as follows:
- In Approved Integrations, select Adobe Sign
- In Adobe Request Type, select Additional Licences and complete as required
- This is the Adobe guide for adding a new user to a licence within the Adobe portal - Add user in Adobe Portal
- Adobe will be emailed automatically to request the licences and they will respond to you directly
This activity is not progressed via Reapit; your Reapit request will be closed once emails are sent to Adobe - Once you have your new user details from Adobe, please raise a Staff Member Request via this form and the Reapit Service Desk will set up the details for you
- An email is sent to Adobe
Key points
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Frequently Asked Questions
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The standard cost per license is £150 plus VAT per annum |
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The standard Reapit integration entitlement per company includes:
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Each license covers the delivery of up to 300 documents per annum (fair usage policy) and also allows for a separate email address to be used to deliver and receive your documents via Adobe Sign Document fair usage is an accumulative amount for the whole account, so multiple licenses can be purchased to increase the limit company-wide |
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1 license per staff member (user level) |
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See the 238256333 section at the top of this page for detail on this |
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Adobe operate using channels which can be seen as an account When Reapit request an Adobe account it is under the Reapit channel - you can have more than one channel with an email address defined to both It is not possible to migrate you to the Reapit channel; you first need to exit the terms you have with your current channel partner and then create a new one with Reapit |
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The integration is available now, subject to Reapit receiving all required information Any further detail required will be outlined to you as part of the setup process |
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For a standard Adobe Sign integration, delivery is expected between 2 - 4 weeks once all initial detail has been provided to Reapit |
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