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When set up with access to the Negotiator and User Setup screen to manage AgencyCloud users, the option to transfer data between users to allow records to be passed from one user to another, depending on the role of the user, has been expanded - with 6 more additional options being added to allow more role-specific transfers to be used

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Tip

This addition to AgencyCloud 12.161 is useful to be aware of as, even if you do not have access to the Negotiator and User Setup screen, the options outlined below are available to Reapit Support to allow them to transfer your user data when staff members leave or change job role

1. Initiate transfer

Use the Negotiator and User Setup screen initiate the transfer as usual

From Negotiator and User Setup:

  • Select user to transfer records from

  • Click Transfer (top left)

  • Select the negotiator to transfer their records to and click Select

    The screen shown in step 2 is displayed

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2. Select roles

When only some of the selected user’s records are to be transferred, this screen allows you to specify which records are transferred according to the role of the selected user

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From AgencyCloud 12.161+, the following 6 new roles/relationships have been added to this screen for selection:

  • Active renewal negotiations: transfers records belonging to the selected user where they are identified as the Negotiator on an active renewal negotiation

  • Relationship: Property managers: transfers records belonging to the selected user where they are identified as the Property Manager (via the property Relationships panel)

  • Relationship: Property admins: transfers records belonging to the selected user where they are identified as the Property Administrator (via the property Relationships panel)

  • Relationship: Client accounts assistants: transfers records belonging to the selected user where they are identified as the Client Accounts Assistant (via the property Relationships panel)

  • Relationship: Property inspectors: transfers records belonging to the selected user where they are identified as the Property Inspector (via the tenancy Relationships panel)

  • Relationship: Tenancy managers: transfers records belonging to the selected user where they are identified as the Tenancy Manager (via the tenancy Relationships panel)

Tip

For more information on using the Negotiator and User Setup screen to manage users and to transfer data between users, click here:
Adding Add a new user, removing remove a user and transferring transfer data between users

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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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When set up with access to the Negotiator and User Setup screen to manage AgencyCloud users, the option to transfer data between users to allow records to be passed from one user to another, depending on the role of the user, has been expanded - with 6 new additional options being added to allow more role-specific transfers to be used

...