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Where configured, a user can choose to merge selected duplicates and/or revert restore previously merged records
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The ability to merge selected duplicates and/or revert restore previously merged records is a configurable option for Enterprise customers |
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1. Access potential duplicates On contact record:
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2. Merge contact(s) with the current contact From Merges & Duplicates screen:
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3. Merge history The History tab of the Merges & Duplicates screen shows details of any merged-in contacts to the currently selected contact
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Restore previously duplicated contacts (where configured)
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The ability to revert/ restore previously merged records is a configurable option for Enterprise customers |
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When a contact has been previously merged, the merge can be reverted restored via the Merges/Duplicates screen - original contact records can be restored if:
Restoring previously merged contact is not possible if certain activities have taken place since the contacts records were merged - for a list of these activities, see this section: Instances where a merged contact cannot be restored |
1. Access previously merged contact record(s) On contact record:
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2. Restore contact records From Merges & Duplicates screen:
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Instances where a contact cannot be merged
Merging cannot be carried out when the contact: |
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Instances where a merged contact cannot be restored
Reverting Restoring a previously merged contact is not possible if any of the activities listed below have taken place since the contacts were merged The activities in question that will prevent the contact merge to be reverted from being restored are listed and apply when the contact: |
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Frequently asked questions
What information is moved to the main contact record?Once merged, the following information from the merged-in contact will be visible on the main contact record: ID Check information, notes/journal entries and roles (i.e. applicant, vendor, tenancy, etc.) |
I need to merge two contact records with two different Key Contacts - who becomes the Key Contact once merged?The Key Contact for the contact where the merge was performed will be kept |
I want to merge two contacts but they have different names - what happens to the two names?The name for the contact that the merge was performed on will be used |
If I merge two contacts - do all the journal entries from the merged-in contact get pulled across too?Most notes/journal entries are pulled across from the merged-in contact to the contact being used to initiate the merge |
Can I merge contacts that belong to other offices?Yes, if your system security permits it - for example, if a company has no security restrictions around accessing or merging other offices records, then the user will get access to merge all contacts that are available to be merged |
Can I report on contacts that have been merged?Not through Power Reports but you are able to find main/merged contacts through notes in the Activity Feed or the History tab of the Merges & Duplicates screen, as seen in section above titled: Restore previously duplicated contacts (where configured) |
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