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This page gives an overview of the features of the portal MyAgency home page when viewing the portal app as a tenant, applicant or owner (i.e. landlord/vendor)

Tip

The Consumer Portal application in use by your business is usually MyAgency application is customised to your brand, therefore the design of the screens shown below will differ, however the functionality is the same

Home page

The client’s

portal

app login automatically gives them access to the relevant information in relation to their roles

in AgencyCloud

- i.e. owner (vendor/landlord), applicant or tenant

In the example shown right, the user of the

portal

app (Simon Davies) has a tenant role only

Click a link below to read more about each section:

Table of Contents
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Menu/navigation bar (bottom of screen)

Home is currently selected (bottom left), from this screen the client can:

  • Click Marketing to access their tenancy, applicant

/buyer
Consumer Portal
Consumer Portal
Consumer Portal
Tip

Clients only need one login to the portal which automatically gives them access to the relevant views within it - i.e. owner (vendor/landlord), applicant or tenant

  • Click Listing to search for and view details of properties they may be interested in
    For more details on this section, click here:

Search
via Consumer Portal Listings function
  • Click Contact to access

names & contact
  • details of

their key contacts (as set within the Relationships panel in AgencyCloud)
Tip

Clients only need one login to the app which automatically gives them access to the relevant views within it - i.e. owner (vendor/landlord), applicant or tenant

Notifications (top right)

Notifications, such as details of newly logged works orders, can be accessed

  • Click bell icon (top right)
    For example, clicking a notification about a new works order will display the list of works orders for the tenancy

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Contact agent

A

This shows details of the client’s Key Contact

is

as set in the Relationships panel on

a tenancy, property or applicant

their contact record

  • The Key Contact name/photo

for the client’s Key Contact
  • is displayed

  • Icons to the right offer shortcuts to call, text or email the Key Contact - useful when using the app on your mobile device

Info

The option to text/SMS is only available via a mobile device (that supports SMS), calling can be achieved via a desktop/laptop if supported by the device in use

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Current tenancy/sales progress

Tenant view: displays Your New Tenancy
This information will only show during arranging tenancy stage or at the end of a tenancy when post-tenancy checks are being completed

  • For an arranging tenancy, the pre-tenancy check progress can be viewed

  • This information will not be shown when the tenancy is current

  • Click the panel to view the tenancy progress checklist
    This displays each pre-tenancy check and its status

Applicant view: displays Sale Progress

  • This information will only be shown when a sale is progressing on a property

  • Click the panel to view the sales progress checklist
    This displays each sales progress check and its status

Track Properties

  • When set to My Search, this section shows properties the client has viewed and starred/liked
    (via the Listing option)

When
  • For tenants: when set to Tenants, this section displays a summary of the client’s tenancy

  • For a vendor/landlord: when set to Owner, this section displays their sales/lettings properties

Upcoming Events

  • Displays the user’s upcoming appointments for viewings & property inspections

  • A dot under the calendar date indicates that an event exists

  • Account options (including change password & contact details)

    Account options offer the client the ability to

    change their

    :

    • Change contact details

    and/or their portal
    • Change app access password

    To access account options:

    • Click cog icon (top right) then click Settings

    Change contact details

    • The client can change their name, email address and mobile number
      This updates their Reapit contact record

    in AgencyCloud
    • Click Save (at bottom of screen)

    Change password (to access

    portal

    app)

    • Beside Change Password, click the button to display the password fields

    • Enter new password and re-enter to confirm

    • Click Save (bottom of screen)

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    Note

    Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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    Overview of the features available on the Consumer Portal MyAgency home page when viewing the portal app as a tenant, applicant or owner

    ...