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This page gives an overview of the features of the portal MyAgency home page when viewing the portal app as a tenant, applicant or owner (i.e. landlord/vendor)
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The Consumer Portal application in use by your business is usually MyAgency application is customised to your brand, therefore the design of the screens shown below will differ, however the functionality is the same |
portal app login automatically gives them access to the relevant information in relation to their roles |
in AgencyCloud - i.e. owner (vendor/landlord), applicant or tenant In the example shown right, the user of the |
portal app (Simon Davies) has a tenant role only Click a link below to read more about each section: | Image Modified |
Home is currently selected (bottom left), from this screen the client can: |
Consumer Portal Consumer Portal Consumer Portal Tip |
Clients only need one login to the portal which automatically gives them access to the relevant views within it - i.e. owner (vendor/landlord), applicant or tenantSearch via Listings function on MyAgency names & contact their key contacts (as set within the Relationships panel in AgencyCloud) Tip |
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Clients only need one login to the app which automatically gives them access to the relevant views within it - i.e. owner (vendor/landlord), applicant or tenant |
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Notifications (top right)Notifications, such as details of newly logged works orders, can be accessed | Image Modified |
Contact agentThis shows details of the client’s Key Contact as set in the Relationships panel on their contact record The Key Contact name/photo is displayed
Icons to the right offer shortcuts to call, text or email the Key Contact - useful when using the app on your mobile device
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The option to text/SMS is only available via a mobile device (that supports SMS), calling can be achieved via a desktop/laptop if supported by the device in use |
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Current tenancy/sales progressTenant view: displays Your New Tenancy This information will only show during arranging tenancy stage or at the end of a tenancy when post-tenancy checks are being completed For an arranging tenancy, the pre-tenancy check progress can be viewed This information will not be shown when the tenancy is current Click the panel to view the tenancy progress checklist This displays each pre-tenancy check and its status
Applicant view: displays Sale Progress |
Track PropertiesWhen set to My Search, this section shows properties the client has viewed and starred/liked (via the Listing option) For tenants: when set to Tenants, this section displays a summary of the client’s tenancy For a vendor/landlord: when set to Owner, this section displays their sales/lettings properties
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Upcoming Events |
Account options (including change password & contact details)Account options offer the client the ability to: Change contact details Change
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portal To access account options: Change contact details |
in AgencyCloudChange password (to access |
portalapp) Beside Change Password, click the button to display the password fields Enter new password and re-enter to confirm Click Save (bottom of screen)
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Overview of the features available on the Consumer Portal MyAgency home page when viewing the portal app as a tenant, applicant or owner |
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