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This page explains the process to follow in order to raise a landlord credit note or a goodwill credit for the landlord

1. Access landlord credit notes screen

From landlord record:

  • Right-click Payments 

  • Select Credit Note

Tip

To raise a credit note, see next section

To raise a goodwill credit, click here to skip to this section

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From the Credit Notes screen:

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  • If you are crediting a paid invoice:

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  • Locate click Filters and untick Only show outstanding invoices

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  • If the invoice isn’t paid, the invoice to credit against should be displayed

Beside the invoice to be credited:

  • in To Credit enter the amount

  • tick the box to the

    right

    left

  • Click Next

  • In Credit Note details:

  • Check Total to credit

  • Select the Type - options are:

  • Enter the Description
    This is used as the narrative and will display on the landlord transaction screen & statement

  • Options are available to:

    • Print credit note

    • Store PDF credit note (stores the PDF in the landlord Documents section)

    • Email PDF credit note

  • Tick the required option(s) and click Finish

Tip

The credit note is shown on the Landlord Transactions screen

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From the Credit Notes screen:

  • Click Filters and select Raise Good Will Credit

  • When prompted, select:

    • the property that the goodwill relates to (where applicable)

    • the Nominal Account

    • if the credit is to include VAT/GST
      The good will credit will be added to the Credit Notes screen

  • In To Credit, enter the amount to credit and tick to the left of the entry, click Next

  • In Credit Note details:

  • Check Total to credit

  • Type will be set as Good will payment

  • Enter the Description
    This is used as the narrative and will display on the landlord transaction screen & statement

  • Options are available to:

    • Print credit note

    • Store PDF credit note (stores the PDF in the landlord Documents section)

    • Email PDF credit note

  • Tick the required option(s) and click Finish

Tip

The goodwill credit is shown on the Landlord Transactions screen

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