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This guide has been reviewed against our global client base and classed as relevant to UK only |
Where there is a change of tenant, this should be processed by finishing the existing tenancy with the date that the occupant who is leaving has vacated
A new tenancy should then be created with the new occupant(s) beginning on the rent day following the date the new tenant moves in
1. Change end date & tenancy status From the tenancy screen, Details tab: Change the Tenancy end date to be the date of the last period that the old occupant is liable for
Click the tenancy Status menu and select Tenancy Finished
When prompted to mark property as Available, click No
Enter reason for finishing tenancy and click OK
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2. Enter end date on tenant From the Details screen (shown above): In the Additional Tenants panel, click the name of the tenant who is leaving The Tenant screen will be displayed
In Dates, enter the date they vacated in the right hand side to box
Click Save and close tenant screen (and tenancy screen)
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3. Add new tenancy & main tenant From the property: Click Tenancy (top of screen) The Tenancy Details screen will be displayed
Click Add
In step 1, select Current Tenancy, click Next
In step 2, select Individual Tenancy (for a tenancy of individuals) or Company Tenancy, click Next
Search for the contact that will be classed as the Main Tenant for the new tenancy When found, double-click to select
In step 3, check the details are correct and click Finish
The new tenancy is added with the selected contact as the Main Tenant (see next step)
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4. Add further tenants From the tenancy screen, in the Additional Tenants panel: Click
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title | 4a. Additional tenant added |
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| The tenant(s) just added are shown in the Additional Tenants panel: |
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Image Added - Add. Tenant can be changed to a more descriptive label, if required - Click into the field to edit - Press enter to save the new label |
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5. Enter tenancy terms |
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Image Added In the tenancy, Details tab, enter the Tenancy start and Tenancy end dates As this is a change to an existing tenancy, the dates entered should be those from the original tenancy In Financial & Renewals, enter the rent and fee details Ensure any gaps are filled, copy details from the original tenancy
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6. Enter move in date for new tenant From the Additional Tenants panel: Click the new tenant name The Tenant screen is displayed
In Dates, enter the date they moved into the property in the first box
Click Save and close screen
Repeat for any other new tenants
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7. Mark as initial invoice raised From the tenancy screen, Accounts Functions: |
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8. Update 'rent invoiced up to' From the tenancy, Financial & Renewals tab: |
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If there was any unallocated money or deposit being held against the previous tenancy, this needs to be transferred to the new tenancy record |
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Process to follow when there is a change of tenant on a current tenancy |