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This guide has been reviewed against our global client base and classed as relevant to all regions |
Reapit can provide integration to your telephony solution and, in most instances
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, this will have
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been set up and configured before
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being deployed
TAPI functionality should work if the Dialler application (shown in steps 3c & 3d below) works
on your PC
This guide will help you troubleshoot the most common scenarios
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In many instances, when an issue occurs with TAPI integration, your IT Support/ |
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provider will be needed as they are responsible for your telephony solution |
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Are other
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users in your organisation using telephony integration with Reapit?
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You |
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need to ask your key contact to raise a Standard Configuration Request - using this form - for telephony integration to be |
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set up with Reapit |
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As integration |
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is already in place, your issue could be because you are a new user and/or recently |
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set up - if so, this should be a quick solution |
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- If enabled you will the 'Telephone' icon
- Right Click on this
- If this is empty, then the integration will not work; if populated all should work
- If empty, then select change device and select from what is presented
- If no device is presented - follow the later troubleshooting - but this is likely an issue your IT will need to resolve
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| title | Still not sorted ? |
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- Ok, we will need you to do some technical - but straightforward checks for us
- Click here and download this simple test application
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- You need to contact your IT Support / Provider to resolve this
- Reapit Service Desk cannot resolve this issue
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In Bound Test:
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Outbound Test:
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| Note |
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Guidance to follow if TAPI integration with Reapit is not working as expected |