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Fiona Hardy

Fiona Hardy

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No configuration is required for this update - however, being able to ignore a duplicate contact is a configurable option dependent on configuration (which is granted given when enabled to merge duplicate contacts)

For more information on how to identify duplicate contacts, including how to ignore and merge contacts, plus related configuration options, click here: Identify & manage duplicate contacts

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A potential duplicate is identified when at least one phone number and/or email address is detected on more than one contact record - choosing to ignore a duplicate contact prevents the contact record from being offered as an option to be mergedflagged as a duplicate

From contact record - first, ignore the duplicate contact as ignored:

Click Merge/Duplicates

Merge button.pngImage Removed

  • Right-click the duplicate alert icon and click Ignore duplicate contact

    Contact - ignore original contact.pngImage Added

  • Enter the reason for ignoring the duplicated contact

    Contact - ignore duplicates - reason.pngImage Added

  • The alert icon is greyed out to show this contact is ignored, now click Merge/Duplicates to view the other contacts which are duplicated with this contact

    Contact - merge button.pngImage Added

An Ignore button has been added to the Contact Merges & Duplicates screen:

  • Use the tick boxes on the left to choose which duplicates to ignore
    (or use the box top left to select all)

  • Click Ignore

    Contact - ignore duplicates.png

  • Enter the reason for ignoring the duplicated contacts

    Contact - ignore duplicates - reason.pngImage RemovedContact - ignore duplicates - reason.pngImage Added

  • The ignored duplicates are now marked as ignored with the Ignore Reason also displayed

    Contact - ignored duplicates with reason.png

As a result of ignoring the duplicates:

  • After saving & closing the contact record, when re-accessing the record a numeric flag is no longer displayed on the Merges/Duplicates button

    Contact - duplicates now ignored.pngImage Added

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