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This guide has been reviewed against our global client base and classed as relevant to all regions

You may find that you have an applicant that won't match to a property, or vice versa

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- this article explains the steps to work through to resolve a matching issue

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1. Remove match filters

From the property/applicant record

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:

  • Click Match

  • From the match filter screen, remove each filter tick box, one by one, leaving each box un-ticked after every match attempt

    This allows you to see which filter is preventing the records from matching, as you un-tick each one

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  • e.g. first remove Acreage filter then click Accept to run the match

    • Check for the required record

    • If not shown, return to the match filter screen

    • Remove the next filter, and repeat

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2. Example

  • The

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  • Acreage

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  •  filter was removed first, but clicking Accept to run the match did not show the expected applicant in the match result

  • The Location filter was then removed and Accept clicked to run the match

    The expected applicant appeared in the match results

  • This check then pinpoints that the property/applicant Location is affecting the match

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Tip

If the match only appears after you have removed all filters, this pinpoints that it is one/more of the following that is affecting the match:

  • property Department

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  • property Available setting

  • property Price/Rent

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Matching match matches
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Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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Steps to work through if you find you have an applicant that won't match to a property, or vice versa