Versions Compared

Version Old Version 4 New Version Current
Changes made by

Fiona Hardy

Fiona Hardy

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

An IRE / Reapit Bookings user should follow the instructions below in order to change their password

The password change and login authentication process is now complete and the system can be used as normal - the new password should now

Complete two-step authentication

Two-step authentication needs to completed to authenticate your device:

  • The screen below is displayed and a verification code is sent to your email or by SMS/text
    (dependent on your user settings)

  • When the code is received, enter it in the Verification Code field and click Submit

    Two step auth.pngImage Added

1. Change password from old/temporary password to new passwordAccess change password option

From main screen:

  • Click user name (bottom left)

    User name bottom left.png

  • Click Change Password

    Change password option.png

  • Enter the followingIn the Change Password screen, enter:

    • Old/Temporary Current Password: enter your current password (or a temporary one issued to you)

    • New Password: enter your new password
      Use the advice on screen regarding password length & content

    • Confirm New Password: enter your new password again

    • Click Change Password

Enter new password.pngImage RemovedChange password.pngImage Added
Tip

You will now be directed to the login screen screen to login using your new password, see step 2

2. Log in using new password

The login screen will be displayed:

  • Enter your new Password and click Log In

    1 - Log in with new password.pngImage RemovedEnter login info - alt.pngImage Added

3. Verify new password

You will now be required to verify the login:

  • A verification code is sent to your mobile

  • Enter the Verification Code received and click OK

    2 - Authenticate login.pngImage Removed

A confirmation prompt is displayed to notify that a verification email has been sent to your inbox:

  • Click OK

    3 - Confirmation of email sent.pngImage Removed

4. Complete the password change and login authentication process

From email inbox:

  • Open email and click link titled click here

4 - Email.pngImage Removed
Tip
Tip

Your password is now reset to the new one entered & should be used when logging in

Filter by label (Content by label)
showLabelsfalse
max8
maxCheckboxfalse
sortmodified
showSpacefalse
reversetrue
cqllabel = "ire-processlogin-password"
Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

...