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There may be occasions on the landlord statement where you need to reflect a credit note against tenant rent - this can be for paid, unpaid or partially paid invoices

For example, the landlord has offered a rent reduction or free rent period - raising the rent, then crediting, will allow the rent credit to appear on the landlord statement, allowing the landlord to refer back at a later date .Another - another example is if a tenant has paid something directly that the landlord is liable for, and they are going to deduct this from their next rent - the credit could be raised, reducing their rent by that amount and this will be reflected on the landlord statement

2. Enter the amount to credit

To Credit: enter Image Removed

1. Access credit note option on tenancy

From the tenancy, Accounts Functions panel:

  • Click to the right of Invoicing and select Credit Note

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  • If you are crediting a paid invoice, see next step

  • If you are crediting an unpaid/partially paid invoice, skip to step 3

2. Crediting a paid invoice

From the Credit Notes screen:

  • Click Filters and untick Only show outstanding invoices

    Image Added

    Invoices that are not outstanding are now shown

  • Tick the box beside the invoice to credit

    Image Added

  • To Credit: if crediting the whole amount, leave as is
    OR over-type with the amount of rent to be credited

Tip

The rent must be outstanding 

3

3. Apply a credit for unpaid/partially paid invoices

From the Credit Notes screen:

  • Tick the box beside the invoice to credit

    Image Added

  • To Credit: if crediting the whole amount, leave as is
    OR over-type with the amount of rent to be credited

4. Check management fees

The corresponding management fees will also be credited

. This

(this may not be applicable in all

scenarios 

scenarios) 

  • If you still wish to charge the full management fee on the original rent, un-tick the To Credit box

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45. Enter the credit note details

  • Enter the Description
    This narrative Check Total to credit

  • Select the Type and enter the Description - this will display on the landlord statement

  • Tick Show tenant credit note on landlord statement

Image Removed5. Landlord statement

  • Options are available to:

    • Print credit note

    • Store PDF credit note (stores the PDF in the tenancy Letters folder)

    • Email PDF credit note

  • Tick the required option(s)

  • Click Finish

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Tip

The credit will be displayed on the next landlord statement

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There may be occasions on the landlord statement where you need to reflect a credit note against tenant rent - this can be for example, if the landlord has offered a rent reduction or free rent period or if a tenant has paid something directly that the landlord is liable forpaid, unpaid or partially paid invoices