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Info

This guide has been reviewed against our global client base and classed as relevant to

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all regions

A credit note can be printed, saved as a PDF

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& emailed

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1. Create credit noteĀ 

From the Credit Notes screen:

  • Select/enter details of the item to credit, as usual

  • Click Next

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2. Options to print, save & email

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  • Check Total to credit

  • Select the Type and enter the Description

  • Options are available to:

    • Print credit note

    • Store PDF credit note

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Using Store PDF credit note is currently not available to select independently

If wanting to use this option, please select either the print or email option alongside it

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    • Email PDF credit note

  • Tick the required option(s)

  • Click Finish

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title2a. Using the Store PDF credit note option
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3. Print credit note

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When the Print credit note option

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is selected (in step 2):

  • An option to preview the credit note is offered -

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  • when selecting Yes, the credit note will be displayed

  • Print options will also be displayed to allow you to send the document to a printer

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4. Store PDF credit note

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When the Store PDF credit note option

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is selected (in step 2):

  • The credit note is automatically stored as a PDF in the Letters or Documents screen

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  • (depending on where the credit note is being issued)

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5. Email PDF credit note

If the Email PDF credit note option was selected in step 2:

  • The credit note is attached as a PDF document to a new email message, with the relevant email address in the To field

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6. Transactions

The credit note can also be printed from the Transactions screen:

  • Right-click over the credit note

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  • and select Print credit note

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A credit note can be printed, saved as a PDF & emailed