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This guide has been reviewed against our global client base and classed as relevant to all regions |
Reapit can provide integration to your telephony solution and, in most instances, this will have been set up and configured before being deployed
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TAPI functionality should work if the Dialler application (shown in steps 3c & 3d below) works
on your PC
This guide will help you troubleshoot the most common scenarios
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In many instances, when an issue occurs with TAPI integration, your IT Support/provider will be needed |
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responsible for your telephony solution |
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Are other users in your organisation using telephony integration with Reapit?
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You need to ask your key contact to raise a |
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Standard Configuration Request - using this form - for telephony integration to be set up with |
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As integration is already in place, your issue could be because you are a new user and/or recently set up |
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- if so, this should be a quick solution |
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1. Check if integration is enabled From the main menu: Click your name/office (top left of menu) and click Administration
If Phone Setup is displayed, telephony integration is enabled for your company
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Check device
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|  Image Added | 2. Check device As shown above, click Administration and select Phone Setup: |
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|  Image Added | 3. Still not working? |
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Carry out some straightforward, technical checks |
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, as outlined below | a. Download test application |
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b. No devices installed message If you see the message |
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shown on the right, Reapit are unable to resolve this |
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Instead you need to contact your IT Support/provider
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c. Inbound test | Info |
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To carry out this test
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get someone to call your number or extension |
If the above is not as stated, contact your IT Support/provider |
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d. Outbound test | Info |
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To carry out this test
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dial out from your desktop |
Call Direction = outbound Caller ID = your extension Called ID = number dialled
If the above is not as stated, contact your IT Support/provider |
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 Image Added | 4. Still have an issue after completing the steps above? Please raise |
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a query with the Reapit Service Desk, as your issue may relate to a configuration that |
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needs to be reviewed | Note |
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Ensure you have carried out all |
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before contacting the Service Desk |
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Guidance to follow if TAPI integration with Reapit is not working as expected |
