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1. Access change password option

From main screen:

  • Click user name (bottom left)

    User name bottom left.png
  • Click Change Password

    Change password option.png
  • Enter the followingIn the Change Password screen, enter:

    • Old Current Password: enter your current password

    • New Password: enter your new password
      Use the advice on screen regarding password length & content

    • Confirm New Password: enter your new password again

    • Click Change Password

Enter new password.pngImage RemovedChange password.pngImage Added
Tip

You will now be directed to the login screen screen to login using your new password, see step 2

2. Log in using new password

The login screen will be displayed:

  • Enter your new Password and click Log In

    Enter login info - alt.png

3. Complete two-step authentication

Two-step authentication needs to completed to authenticate your device:

  • The screen below is displayed and a verification code is sent to your email or by SMS/text
    (dependent on your user settings)

  • When the code is received, enter it in the Verification Code field and click Submit

    Two step auth.pngImage RemovedTwo step auth.pngImage Added
Tip

Your password is now reset to the new one entered & should be used when logging in

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