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This guide has been reviewed against our global client base and classed as relevant all regions

Where payments are to be made by Direct Debit, these are

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set up by unit and are processed within the Daily Accounts Processes menu

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For information on how to setup Direct Debit payments, click here

1.

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 Access option from main menu &

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select client account

From the main menu:

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  • Click Block

  • Select Daily Accounts Processes

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  • Click Process Direct Debits 

  • Select the appropriate client account from the list and

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  • click Accept

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2. Process Direct Debit payments

Leaseholders who are due to be charged will be displayed

If you don’t need to charge any particular leaseholder, un-tick entries to remove them from the run

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  • On opening, the Display mode is To process, meaning details are shown of all Direct Debits payments which are either pending creation, collection, resubmission or cancellation, as indicated in the Action column

  • Save file to allows you to choose where to save the Direct Debits file
    This must be set before processing

  • The Action column indicates what will be done for the selected payment(s) when Process is clicked

    • Where a Direct Debit payment can be taken, entries are displayed in the Action column as Collect

    • If the status is Pending Setup, the Action column will be displayed as Create - in this case, click Process to create the instruction to allow collection to begin

  • Click Process to create the Direct Debits file

3. Saved files

Direct debit files are automatically saved

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  • In Display mode, select Report

  • Right-click over an entry for further options (shown right)

  • Double-click to open the file

  • Right-click over grid headings for other options, such as Export to Microsoft Excel Spreadsheet

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Where payments are to be made by Direct Debit, these are set up by unit and are processed within the Daily Accounts Processes menu