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When using a third party for ID checking (such as TransUnion, LexisNexis or Experian) and using the configuration option which allows a user to manually override the check - from AgencyCloud 12.157+, how the manual check is actioned has been updated from AgencyCloud 12.157+

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This update means that you are now offered just one option to override the check (rather than choosing to pass or fail the override)

1. Manually overriding a check From a contact record: Click Identity Check to access the ID Check screen Click the link beside ID Check To override the check, click Identify Check Override Info The Identity Check Override option previously provided the ability to mark the check as Passed or Failed

2. ID check complete After entering override notes: ID Check status now shows as Approved by Identity Check Override Info The Approved by Identity Check Override was previously labelled as Successful/Failed (manual override) - the ability to fail a manual override is no longer available

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