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The ability to use Smart Viewings requires configuration by Reapit Support (when authorised by your Reapit key contact)
This guide covers how to:
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1. Create Smart Viewing appointment From a new diary appointment: Enter the date (in Entry Date) and time of the appointment in the From and To fields
For an instant Smart Viewing, the current date/time can be set; or set a date/time in the future In Entry Type, Smart Viewing must be selected
Virtual could also be ticked, but this is optional If you need to click Full List to see the Smart Viewing entry type in the list, the diary appointment may not show in your diary - see 1a Ensure Accompanied is ticked and the agent name carrying out the remote viewing is entered If you want a follow up reminder for the appointment, tick Follow Up and ensure the date entered to the right is suitable Ensure the Applicant and Property involved in the viewing are entered Tick All Confirmed Click Save and Exit
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1a. To get Smart Viewings to show in the diary |
2. Appointment confirmation in Reapit |  Image Removed Image Added |
3. Accessing the URLs (links) to the Smart Viewing via email, SMS & the diary Emails are sent to the agent and all applicants involved in the viewing
Links to access the Smart Viewing are included in these emails
If the applicant(s) have mobile numbers entered in their contact details and SMS functionality is enabled via Reapit, then a text confirmation of the appointment will also be received
You can also access the links via the diary appointment - see 3a
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3a. Access link to Smart Viewing via the Reapit diary Links to access the Smart Viewing are included in the field below the diary entry type - both agent and applicant links are included  Image Removed Image Added |
4. Journal entries Smart Viewings are automatically logged in the relevant applicant and property journals From the journal: |  Image Removed Image Added |
Conduct a Smart Viewing
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1. Just before the appointment It is recommended that the agent logs in before the Smart Viewing start time to ensure all is in order before it starts From the email confirmation:  |
2. Start viewing (agent) | Tip |
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If an applicant has mislaid their email/SMS to access the Smart Viewing
Access the diary appointment, copy the applicant URL (displayed in text box) and send to the applicant |
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3. Main screen orientation Use the toolbar at the bottom of the property pictures to change the view - see step 4 The chat bar at the right hand side can be minimised using the red minus button - click the blue arrow button to show again An instant message function is available bottom right - type your message in the Enter your message field and click the blue arrow button to send (or press enter on your keyboard)
You can also choose who to send the message to - Everyone or just a selected member of the viewing At the bottom of the screen, details of the applicant(s) involved in the viewing are displayed along with a Show another property option is also available - see 3a
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3a. Configuration required In order to use this feature, iUpload set-up is required The Show another property option allows you to talk the applicant through other properties you have available  |
4. Using the toolbar From left to right:  Use the 2 x double-arrow buttons to move backwards and forwards through the property pictures Click the grid button to show all pictures as thumbnails across the bottom of the screen, click again to remove 4 x direction arrows allow you to move the picture to the left/right/up/down Plus and minus buttons allow you to zoom in and out of the picture Expand to full screen shows the picture in full screen mode - click again to return to normal view (or press escape on your keyboard) Click the down arrow button to hide the toolbar - click the bottom of the property picture to show again
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5. Ending the viewing When the viewing is finished: |
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