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This guide has been reviewed against our global client base and classed as relevant to all regions

When payment in the BACS/ABA and Cheque Run cannot be selected to export, this is usually due to missing or invalid bank account details

1. Payment line displayed red with status of A/C incomplete

From the BACS/ABA and Cheque Run, the payment line will be displayed red and you won't be able to select it -

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if the Status column displays A/C Incomplete, this is due to missing or invalid bank account details

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To open the payee's record:

  • Right-click the payment line and select Show landlord / supplier / tenancy (as applicable)

Tip

To access bank details for the selected payee, follow steps 2, 3 or 4 to suit your payee type
i.e. landlord, supplier or tenant

2. Payee is a landlord

From the landlord record, Financial panel:

  • Click edit (pencil) icon to view the Landlord Financial Details screen

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In the Accounts Details panel on right:

  • Click the link beside Bank

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  • Complete the bank details and click Save

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3. Payee is a supplier

From the supplier company record:

  • Click Supplier details tab

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  • Click the link beside Bank

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  • Complete the bank details and click Save

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4. Payee is a tenant

From the tenancy, Details screen:

  • Click the tenant name to view the tenant record

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  • Click the link beside Bank A/C

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  • Complete the bank details and click Save

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When a payment in the BACS/ABA and Cheque Run cannot be selected to export, this is usually due to missing or invalid bank account details