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This guide has been reviewed against our global client base and classed as relevant to all regions

When a property is withdrawn from the market, there can be many different reasons why, but there are usually just two outcomes - the vendor has withdrawn the property from the market altogether or they have withdrawn to put it on the market with a competitor

This page outlines how to withdraw a property and how to indicate that it is now on the market with a competitor - it also covers how to manage withdrawn properties to help generate future business

1. Change property status

From the property record:

  • Click the Status menu and select Withdrawn

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2. Enter the Withdrawal Details

  • Enter the Reason

  • Where applicable, enter the Instructed Agent details

  • Click Accept

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3. Withdrawn property

Where another agent has been instructed (as shown right):

  • Status will be displayed as Withdrawn (Disinstructed) and the agent details are displayed on the left

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    To display the vendor details, click the orange contact icon to the right of the agent name

Where another agent has not been instructed:

  • Status will be displayed as Withdrawn and the vendor details are shown on the left

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4. Managing withdrawn properties

Where a future opportunity exists, rather than archiving a withdrawn property, use the Next call functionality to remind you to call the client to discuss relisting

  • In Activity Feed section, click

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  • (plus) button and select Create journal entry

    Add journal entry regarding the withdrawn reason and any information that will help when contacting the client in the future

  • Click Accept

    A prompt to update the next/last call dates will be displayed

  • Ensure Update last/next call dates is selected

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  • , click Accept

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  • The property will be displayed in the Vendors/Landlords To Call list on the Organiser from the Next call date and until the Last call date is updated

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5. Reporting

  • Click here for information on gaining knowledge regarding your withdrawn and archived stock via Power Reports

  • Click here for information on using the inbuilt Withdrawal Analysis dashboard

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How to withdraw a property and how to indicate that it is now on the market with a competitor, including how to manage withdrawn properties to help generate future business