This article contains the frequently asked questions for customers migrating to Reapit Connect.


From the login screen, press CTRL + SHIFT + F9 - this will give the option to revert to the old screen where changing of configuration files is supported


The process of adding users onto Agency Cloud will not change. The exception being that when users are added with a valid email address, they will be provided with a welcome email containing a temporary password. When logging in using the temporary password, they will be advised to update the password to a more memorable one.



The single use password, provided as part of the forgotten password process, is valid for 24 hours.



User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.



From the main login screen, click Forgot your password? to reset your password.



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