Credit card refunds

1. Pay the refund from BACS/ABA and Cheque Run

When a credit/debit card refund is processed, use the system to create the refund as normal, but pay the refund from the BACS and Cheques Run as a manual payment

From Bank Reconciliation:

Open

2. Keep record of payments & refunds

• A record should be kept by the office for any card payments and refunds

• Best practice is to keep track of the transactions via an Excel spreadsheet which should be accessible by all users taking card payments 

• Payment is received in to your bank as one amount, this can be made up of numerous credits and debits

3. Copy then import via Receipts from Statement

From the spreadsheet, select the Reference and Amount:

• Right-click and select copy

From Import Receipts from Bank Statement: 

• Select Import Breakdown

• When prompted, click Yes to confirm import

• Click Post

4. Receipt shown in Bank Reconciliation

The receipt will now appear on the left side of the Bank Reconciliation screen

• Right-click the receipt on the left side of the screen and select Reconcile to multiple items
  

• Tick the relevant items and click Accept
  

5. Refund ready to be reconciled

The refund can now be reconciled and the bank reconciliation continued as normal