Raised credit in error (UK only)

This guide has been reviewed against our global client base and classed as relevant to UK only

Credits cannot be deleted - this page explains what to do if an invoice has been credited by mistake - it covers what to do if:

1. Tenancy

If a tenant invoice has been full or part credited

From the tenancy record:

From the Accounts Functions panel, click Invoicing and select Raise Invoice
Re-raise a new invoice for the credited amount then allocate the credit to the created invoice

If a rent invoice has been credited

From the tenancy record:

From the Accounts Functions panel, click Invoicing and select Invoice tenant to pay landlord

2. Landlord

If a landlord fee invoice has been credited

From the landlord record:

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