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Landlord statement failed to send in landlord statement run

Landlord statement failed to send in landlord statement run

Owned by Fiona Hardy, created
Last updated: Mar 11, 2022
3 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

When a landlord statement fails to send in the landlord statement run, this can be due to a number of reasons - this guide outlines the various errors which can be seen and how to fix them

When an error occurs, an orange warning triangle will appear next to the landlord’s name on the Landlord Statement Run

  • Hover the mouse pointer over the warning

  • The reason why the statement failed will be displayed

  • See below for a list of errors, why they are occurring & how to fix

Error list

Accountant details not specified

Accountant details not specified

From Landlord record, Landlord Financial Details:

  • Add the Accountant record, where needed

    • Beside Accountant, click Select

    • Search for the accountant company & double-click to select it
      Or, if not found, add new

OR, if the above is not needed:

  • Change Copy Statements to Not sent

Landlord has non-property transactions not linked to a property

You can identify what needs to be done, as follows:

  • Right-click the blank transaction and select Highlight allocations
    This will allow you to see if the allocations relate to one property or more

  • Submit these details to the Reapit Support Portal for adjustment

Reapit Support may be able to fix the issue if the related funds (such as a receipt) are only linked to one property, by inputting the property codes this relates to - however, if the allocations are split across numerous properties due to a grouped payment, the landlord Statement Layout should be changed to

  • Grouped/Sorted by property

  • Collated property statements

  • By date

Landlord has no email address

From the landlord record:

  • Enter their email address in the E-mail field

  • Save the landlord record (top right)

Not due

  • The statement it not yet due - no action needed

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