Hot topics - recent 'How Do I?' queries to Reapit Support

This page pulls together the most recent / popular ‘how do I?’ queries received by the Reapit Support teams, along with advice on how to solve or fix each query

The latest queries are listed below - click the title to view the query & its related answer

If you’re new to using the system, or just want the basics, you might find this page useful:
Getting started / quick guide - for sales, lettings & property management

General/sales/lettings

I need to store information on the smoke and carbon monoxide alarms in my lettings properties and get reminders on when they need servicing/replacing. Where can I do this on Reapit?

Am I able to install Reapit on my laptop/PC?

Am I able to get access to configuration and maintain user accounts?

When I use Reapit, my laptop runs slowly and sometimes freezes/crashes - how can I get this fixed?

If a landlord is currently a joint landlord on a property but now needs to be the sole landlord on a new property, how do I set this up?

I’m missing important items in Activity Feed streams because there are too many other items showing - is there a way I can remove some entries?

A match on a 2-bedroom semi-detached house is giving me applicants are looking for 2-bedroom flats - what do I need to change to make matching work better?

Power Reports

Lettings properties with expired or expiring certificates

Expired or expiring certificates can be discovered via the Property Management panel or by running a Power Report - click here for information on how to do this: https://reapit.atlassian.net/wiki/spaces/RW/pages/1811939341

Lettings properties with specific certificate type

 

Anniversary report

 

Managed tenancy report

 

Properties with EPC (UK specific)

 

 

Current vendor/landlord with no ID

 

 

Accounts specific

Can I change a landlord’s client account?

How can I make sure that any bank details added to the system are correct/valid?

How do I run a report on landlord or tenant debt?

How can I set it up so joint landlords are paid to individual bank accounts?

How do I run a report on supplier debts?

A landlord statement has failed to send in the Landlord Statement Run - how do I locate the issue and fix it?

How do I find a receipt/payment made?

We use a separate deposit account - how do I raise a tenant deposit?