Managing disputed deposits
This guide has been reviewed against our global client base and classed as relevant to all regions
This guide outlines the process to be followed in situations where a tenant deposit return is being disputed and all/part funds need to be paid to a dispute service - this process involves allocating and sending funds to the relevant dispute service
This process should be followed when using AgencyCloud up to version 12.148
From AgencyCloud 12.149+, a configuration option is available which allows disputed funds to be identified as part of the deposit release process from within the tenant deposit refund screen, click here for more information
1. Create supplier invoice for disputed amount From Lettings/Rentals (on main menu):
Ensure the following is entered on the Supplier Invoice:
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2. Access tenant refunds & post dispute invoice From tenancy:
From tenancy deposit details:
From tenant refunds:
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3. BACS/ABA and Cheque Run The BACS/ABA and Cheque Run will show a payment which can be paid directly to the dispute service |
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