Reverse landlord letting/leasing, admin or management fees

Owned by Fiona Hardy
Last updated: Aug 09, 2022
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

When you need to refund the landlord their letting/leasing, admin or management fee, perhaps due to an error, this process should be followed

1. Access Credit Note option

From the landlord record:

  • Right-click Payments

  • Select Credit Note

 

2. Credit Notes screen

Unpaid invoices will show by default

To show paid invoices:

  • Click Filters

  • Un-tick Only show outstanding invoices

If required, tick Show Fee Invoices to narrow down the list

 

3. Select the invoice to credit

  • Tick the box beside the invoice to be credited - this adds the full amount in the To Credit box

  • If you only need to credit a partial amount of the invoice, overtype the figure with the amount to be reversed 

  • Click Next

4. Enter details of the credit note

  • Check Total to credit amount (if incorrect, click Back and change To Credit field, as seen in step 3)

  • Type should be set to Correction

  • Enter Description - this appears on the landlord statement

  • Print, store and email options are offered, select as required:

    • Print credit note - offers option to preview on screen and print to a printer

    • Store PDF credit note - stores as a PDF file in the Documents section of the landlord record

    • Email PDF credit note - attaches a PDF file to an email, with the landlord email address included in the To field

  • Click Finish

  • Click Yes to confirm

The credit note will appear in the Landlord Payments screen and will be part of the Landlord Payment Run

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