Tenant - view & report fault/issue via MyAgency app (add works order)

1. Access report a fault option

From tenant view:

• Click Report a Fault

2. Viewing & reporting a fault/issue

All reported faults for the property will be displayed - including those reported via MyAgency or by the agent in Reapit

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• Click Report a Fault (top right)

• The Report A Fault screen is displayed - see step 3
  OR
  If your system is integrated with Fixflo for fault logging:
  Fixflo functionality will be displayed - follow the section titled Logging a fault using Fixflo in this guide: Fixflo: using Fixflo to log faults & create works orders and skip to step 4

3. Enter fault detail

From Report A Fault screen:

• Property Address is automatically added and cannot be changed
  
  

• Enter title for fault
  
  

• Select fault type from drop-down menu
  
  

• Today’s date will be displayed, click the date to change it
  This date is assumed as the
  ‘Booked on’ date on the Reapit works order
  
  

• The tenant name will be automatically added and cannot be changed
  
  

• Enter more detail of the fault
  
  

• Click Upload Photos where required - multiple photos can be added
  
  

• Click Save
  
  A confirmation message is displayed

4. Email & task generated

• An email is sent to the property Key Contact

In Reapit:

• The property Key Contact receives a task
  
  

• Information on who has logged the works order is included, plus links to the tenancy, landlord & property are included
  
  

• The task can be updated and saved or, when relevant, Mark as Completed

5. Works order created in Reapit

Access list of works orders on the Reapit property record:

• On the property record, click Works and double-click the relevant Works Order

• All information added by the tenant in the app is pulled across:

  • Booked By is the property Key Contact

  • In Works Details panel, the details section shows that the works order was Logged via the consumer portal (i.e. the MyAgency app) - highlighted below

  • Where pictures were added via the app, they can be accessed via Documents (top left)

• Add to the works order as usual to progress fault resolution

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6. Updates to works orders shown in MyAgency app

When updates to works orders are made in Reapit, this is reflected in the fault log in the MyAgency app - for example, when the works order Status and Required By fields are updated, plus a Contractor added - these updates can then be seen in the app:

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