Landlord block payments

Owned by Fiona Wilson
Last updated: Mar 01, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

This article explains how to block payments for a landlord, including how to remove the block when it is no longer required - blocking a landlord will block all associated payments, such as landlord works orders, tenant payments and agency fees

Where system security permissions allow, permitted users can force specific payments through

1. Block option

From the landlord record:

  • In the Financial panel, click the edit (pencil) icon

From the Landlord Financial Details screen:

  • In the General Financial Details panel, tick Block payments

2. Enter reason for block

A window will be displayed asking for a reason for the payment block

  • Enter reason and click Accept

  • The reason is displayed beside the Block payments option
    The change is also recorded in the landlord Activity Feed, see next step

3. Landlord Activity Feed

Changes to the Block payments setting are recorded in the Activity Feed on the landlord record

4. Removing payment block

From the Landlord Financial Details screen:

  • Un-tick Block payments
    The block will be removed and the change recorded in the Activity Feed

You are also prompted to place a block on a landlord when manually excluding them from the Landlord Payment Run or ABA/BACS & Cheque Run

  • Selecting Yes will allow you to create the payment block and enter the reason

  • Selecting No will exclude the landlord from this process once; they will be ticked again when you re-open the screen