Update to behaviour when using pre-populated ID configuration option

Owned by Fiona Hardy, created

Last updated: Mar 17, 2023

1 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

This ID-related update is relevant to systems set-up with the following two configuration options:

When creating a new ID check, details from the previous ID check are used to populate check detail, as outlined here: New ID check is pre-populated with previous details - configuration option
When using a third party for ID checking, a user is able to carry out a manual override to bypass the third party check, as outlined here: ID check override option - configuration option

With the above two options enabled…

If the last check carried out was a manual override, when creating a new ID check:

the check carried out as a manual override will be ignored
details for the new check will be taken from the check carried out prior to the last manual override

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